For Individuals:

Step 1) Meeting with MailMate Sales Representative:

We will explain usage and answer any questions you may have. Those who are considering or just want consultation are welcome to participate. You can schedule a meeting through this link.

Step 2) ID Check / Screening:

Confirmation of the intended use, submission of copies of two forms of identification for the contract holder, are required. In case of family usage, please submit identification documents of the contract holder only.

Step 3) Signing of Electronic Contract:

You will electronically sign documents including customer information, consent for address usage, and power of attorney.

Step 4) Payment:

Complete credit card registration and payment through the payment link shared via email.

Step 5) Address Verification:

A confirmation code will be sent via non-forwardable mail to the address stated in the submitted IDs. Please email the code back to the contact person of the code via email.

Note: In case of loss of the confirmation code after receipt, a resend will incur a fee of ¥520 for within Japan, ¥5,000 for outside of Japan as postage

Step 6) Commencement of Service Usage:

Upon confirmation of the code, we will commence providing services for receiving, scanning, and uploading mail items.