MailMate - Help Centre

Support Incorporation Guide Tax Guide Government Subsidies Property Guide

MailMate Help Center [EN]

Onboarding Steps

For Businesses For Individuals:

Getting Started

Setting Up Your Account Onboarding User Invitations Setting Up Two-Factor Authentication (2FA)

How to Change Your Account Email Address

How to Request an Open Scan How to Request Mail Forwarding Forwarding Request Charges: Bulk forwarding request: Important Notes for Mail Forwarding Requests Setting the Default Home address How To Request Disposal How to Request Paying Bills Sharing Mail Data via Link Download Mail Data Searchable Inbox How To Check Your Mail Opens Usage System Requirements

Administrator Permissions

Using the INBOX

Notifying Shipping Address Changes to Clients

For Postal Mail For Emails

Corporate Customers

Addresses Available for Registration Unsupported Business Types

Mailroom Account

Inboxes Mail Drop Off Action Items Inbox Assignment All Mails Settings

Account & Payment

Changing Your Email Address Changing Payment Method Currency Management For Receipts and Invoices Receipt Confirmation and Issuance Canceling Your MailMate Subscription

Electronic Storage Requirements under the Electronic Bookkeeping Law

Frequently Asked Questions

Getting Started with the Service About Mail Items About the Contract

Mailing Address

What is my Mailing Address: Fair Use of my Mailing Address:

Incorporation Address

What is my Incorporation Address

Mail Processing

Forwarding my Mail (Shipments)

How to Request an Open Scan

Here's how to request an open scan.

To request an open scan, follow these steps:

Select the mail item for which you want to request an open scan.
Click "Open it"

Your open scan request is now complete. It will be processed within one business day.
You will receive a notification email when the mail item is opened.

If you have any questions, please contact our customer support at support@mailmate.jp.