Virtual Addresses

Currently, we offer addresses available in Fukuoka and Tokyo.

Fukuoka Address

The Fukuoka address is also our main office, where we handle mail scanning and processing (e.g., mail forwarding, bill payments, etc.).

We recommend this option if you simply need us to receive and manage your mail.

Tokyo Address

This address is recommended for incorporation or company registration.

That said, you can still use Fukuoka for registration or incorporation if you prefer. There is no problem.

Questions

When will I receive my address?

After completing the three onboarding steps, we will share your address with you.

I do not intend to open a company. I just need MailMate to receive and handle my mail, but I prefer the Tokyo address. Is this possible?

Yes, you can still use our Tokyo address for individual mail. However, we do not recommend this option.

At the Tokyo address:

We do not accept parcels due to space limitations
Mail scanning is not supported

Additionally, it takes approximately 1–2 days for mail from the Tokyo office to be delivered to our main office in Fukuoka.

Therefore, if you only need mail handling services, the Fukuoka address is the most suitable option.

Can I use your address on my My Number card?

No. Your My Number card must list your place of residence, so our address cannot be used for this purpose.

You are free to use our address as a mailing address (for example, forwarding mail from your current address).
However, it cannot be used as your residential address on official documents or with City Hall.

After receiving the address, how can I have my mail delivered to MailMate?

There are two ways:

1. Submit a relocation form

You can submit a relocation request to redirect your mail to our address. This can be done in person or online via the e-Tenkyō service.

Note:

The relocation form is valid for one year. If not renewed, mail will be sent to your original address.
Mail marked as “non-forwardable” cannot be redirected and will be returned to the sender.

2. Update your address directly with vendors

You can update your mailing address directly with each vendor so they send mail to us.

Please note that our address cannot be used as a residential address for visas or official residency documentation.

Where can I find my address in my MailMate account?

You can locate your address by following these steps:

Click the “Sidebar toggle” button at the bottom left of your dashboard, then select “Account.”
Select “Mail and Mailbox” and scroll down to the “Your virtual address” section.

Documentation is updated from time to time — please confirm with MailMate personnel in all cases. Documentation may be out of date, lack details, or have mistakes.