Delinquent payment

What happens when your payment is delinquent?

If payment is delinquent, we will continue to process your mail unless you have cancelled. This ensures time and avoids service disruption. If the error is due to an expired card or another card-related change, you can log in and update your card here.

Payment

To help ensure payments are processed smoothly and to avoid delinquent payments, you can add a backup card to your account in case your primary card cannot be used due to insufficient funds, a declined transaction, or other issues.

To add a backup card, please follow the steps below:

1. Log in to your account and visit the following link: https: //mailmate.jp/app/settings/billing

2. Click "Add Backup Card", then enter your card information and click "Save".

---

Documentation is updated from time to time — please confirm with MailMate personnel in all cases. Documentation may be out of date, lack details, or have mistakes.