Bill Pay

In this section, we will explain the bill payment process.

How to request bill payment

Automatic Bill Payment

Your account has the auto-pay feature enabled already with a limit of 30,000 yen. This means that any bills uploaded to your account under this limit will be processed automatically.

When you log in to your account and see the message: "This bill has been requested for payment. No further action required." It means that no action is needed from your side, as we have already taken care of the payment and will process it shortly.

Manual Bill Payment

If you do not prefer the auto-pay function, you can disable it by going to "Automations" and turning it off under "Automatically Pay Bills."

When this feature is turned off, your bills will not be processed automatically, and you will need to request payment by clicking the "Pay bill" button located at the top right corner.

The total amount, including MailMate’s fee, will be charged to your registered card immediately. We will complete the payment on your behalf before the payment deadline.

How to adjust the auto-pay limit

1. Click on "Automations", and under "Automatically Pay Bills", you will find the "Auto Pay Limit" section.

2. Adjust the limit using the slider, then click "Update threshold".

The minimum amount is 30,000 yen and the maximum is 100,000 yen. If you would like to set a limit outside this range, please let us know and we will update it for you.

What to do if the "Pay bill" button is unclickable

If the "Pay bill" button cannot be clicked, it is likely because the payment deadline has already passed.

In this case, please leave a message in the comment section under the bill to let us know that you would like us to proceed with the payment.

We will review whether the payment can still be made using the current bill. If not, we will contact the vendor to request a reissued bill, if possible.

How to request payment for a bill you have on hand (not received by MailMate)

Simply upload them to your account, and we will handle the rest. To upload a bill to your account, please follow the steps below:

1. Click the square icon in the bottom-left corner, then click "Settings."
2. In the "My Mailbox" section, choose "Mail-in Address."
3. Copy the email address and send the bill to it.
4. Let us know by email once you have uploaded the bill to your account. We will then mark it as a bill and process the payment.

Note:

• If your bill includes a payment method such as bank transfer, Pay-easy, or eL-QR, we can process the payment as normal.

• If your bill only has a barcode, we will try printing it out and taking it to a convenience store to see if we can complete the payment. The reason is that some convenience stores require the original physical copy to complete the payment.

Payment Remitter Note

If you would like to use a specific name as the remitter when we pay a bill via bank transfer on your behalf, you can add that name in the Payment Remitter Note section. To do so, please follow the steps below:

1. Click the sidebar collapse button (the button at the bottom of the left sidebar).

2. Select Mail and then Mail Inbox.

3. Scroll down until you see the Payment Remitter Note section.

4. Enter the desired name in the field and click Save.

This name will be used as the remitter name sent to the bank whenever we make a bank transfer payment on your behalf.

---

Documentation is updated from time to time — please confirm with MailMate personnel in all cases. Documentation may be out of date, lack details, or have mistakes.