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MailMate Help Center [EN]
Onboarding Steps
For Businesses For Individuals:
Getting Started
Setting Up Your Account Onboarding User Invitations Setting Up Two-Factor Authentication (2FA)
How to Change Your Account Email Address
Features
How to Request an Open Scan How to Request Mail Forwarding Forwarding Request Charges: Bulk forwarding request: Important Notes for Mail Forwarding Requests Setting the Default Home address How To Request Disposal How to Request Paying Bills Sharing Mail Data via Link Download Mail Data Searchable Inbox How To Check Your Mail Opens Usage System Requirements
Administrator Permissions
 Using the INBOX
 Notifying Shipping Address Changes to Clients
 For Postal Mail  For Emails
 Corporate Customers
 Addresses Available for Registration  Unsupported Business Types
Mailroom Account
Inboxes Mail Drop Off Action Items Inbox Assignment All Mails Settings
 Account & Payment
 Changing Your Email Address  Changing Payment Method  Currency Management For Receipts and Invoices  Receipt Confirmation and Issuance  Canceling Your MailMate Subscription
Electronic Storage Requirements under the Electronic Bookkeeping Law
Special Notes
Frequently Asked Questions
Getting Started with the Service About Mail Items About the Contract
Mailing Address
What is my Mailing Address: Fair Use of my Mailing Address:
Incorporation Address
What is my Incorporation Address
Mail Processing
Forwarding my Mail (Shipments)
Support email support@mailmate.jp Phone number 050-1780-7334
Support hours Weekdays: 9:00am-12:00pm, 1:00pm-4:00pm
Japan 日本語
Features

Bulk forwarding request:

  1. Click on "List View" at the bottom left of the dashboard.

  1. Check all the items you wish to forward.

  1. Click on the envelope icon "✉".
  2. Enter the destination postal code, address, recipient's name, and delivery method. Click “request forward”. We’ll forward it within 2 business days.