Important Notes for Mail Forwarding Requests

Typically, MailMate uses Japan Post's Letter Pack to forward your mail. Therefore, there are some important considerations to prevent your mail from being sent back to MailMate when requesting forwarding to the address where you submitted a change of address notice:

1. When making a forwarding request, be sure to mention that it is the address where you have submitted a change of address notice.
2. Specify the option for receiving at a local post office, also known as "Post Office Hold," or through "Sagawa Express" delivery, even if it's the address where you submitted a change of address notice. Mail can be forwarded to different recipients even if it's the same address.
3. MailMate will declare based on the information provided by the customer at the time of shipment. Therefore, if there is falsification in the contents, if prohibited items are included, or if the declared price is deemed different, there may be issues during local customs clearance. In such cases, MailMate cannot be held responsible for any penalties or confiscations.
4. If the package cannot clear customs and is returned to the sender, we cannot arrange for reshipment. The package will be held by MailMate for one week, after which it will be forwarded to the customer's forwarding address in Japan. The shipping and processing fees for this process will be borne by the customer.