Onboarding

Demo

To use MailMate’s services, you’ll need to schedule a demo. When you hop on, please turn your camera on so we can verify you.

During the demo call, we will go over MailMate’s features, how to use our software, and state important information.

If you have any questions, please feel free to ask.

ID Verification

To ensure that users can receive mail, MailMate needs to do an address verification or ID authentication to confirm your identity and mailing eligibility/

There are two ways to do so.

a) Submitting two copies of identification documents

Please have at least one of your IDs with your address on it. IDs can be:

• Driver licence
• Passport
• Utility bill
• State ID
• Etc.

MailMate will send a verification code to the address on your ID to verify that the ID is legitimate.

Once that verification code is received, please input the code to the red banner on your MailMate dashboard or email support@mailmate.jp.

b) ID check via Smart phone

If you have a valid Japanese My Number Card or Driver's License, we can verify your ID with your smartphone.

An email from info@support.gmo-ekyc.com will be sent with a 48-hour URL expiration.

Follow the instructions, and you’ll be instantly verified.

Contract with electronic signature

The contract will cover important details, including your consent for address usage and granting Power of Attorney.

These terms ensure we can securely process and manage your mail services

Plan Purchasing

An issued payment link will be sent to you. Once the payment is complete, then your MailMate procedures are completed.

Note: If there are additional services you would like to purchase, please inform us, and we will add these to your account manually on our end.