MailMate - Help Centre

Support Incorporation Guide Tax Guide Government Subsidies Property Guide

MailMate Help Center [EN]

Onboarding Steps

For Businesses For Individuals:

Getting Started

Setting Up Your Account Onboarding User Invitations Setting Up Two-Factor Authentication (2FA)

How to Change Your Account Email Address

How to Request an Open Scan How to Request Mail Forwarding Forwarding Request Charges: Bulk forwarding request: Important Notes for Mail Forwarding Requests Setting the Default Home address How To Request Disposal How to Request Paying Bills Sharing Mail Data via Link Download Mail Data Searchable Inbox How To Check Your Mail Opens Usage System Requirements

Administrator Permissions

Using the INBOX

Notifying Shipping Address Changes to Clients

For Postal Mail For Emails

Corporate Customers

Addresses Available for Registration Unsupported Business Types

Mailroom Account

Inboxes Mail Drop Off Action Items Inbox Assignment All Mails Settings

Account & Payment

Changing Your Email Address Changing Payment Method Currency Management For Receipts and Invoices Receipt Confirmation and Issuance Canceling Your MailMate Subscription

Electronic Storage Requirements under the Electronic Bookkeeping Law

Frequently Asked Questions

Getting Started with the Service About Mail Items About the Contract

Mailing Address

What is my Mailing Address: Fair Use of my Mailing Address:

Incorporation Address

What is my Incorporation Address

Mail Processing

Forwarding my Mail (Shipments)

How to Request Paying Bills

If you receive a bill that can be paid at convenience stores, MailMate can handle the payment on your behalf.

Please click the red "Pay Bill" button displayed on the dashboard.

The amount, including MailMate's fee, will be immediately charged to your registered card.

Within the payment deadline, we will make the payment on your behalf.
Customers can request payment agency services only when the red "Pay Bill" button appears on the dashboard.

*In general, invoices or bills without this button cannot be requested for bill payment service.

The button will only appear for cases that meet the following two conditions:

1. Payment is possible at convenience stores nationwide.

2. It is within the payment deadline.