MailMate - Help Centre

Support Incorporation Guide Tax Guide Government Subsidies Property Guide

MailMate Help Center [EN]

Onboarding Steps

For Businesses For Individuals:

Getting Started

Setting Up Your Account Onboarding User Invitations Setting Up Two-Factor Authentication (2FA)

How to Change Your Account Email Address

How to Request an Open Scan How to Request Mail Forwarding Forwarding Request Charges: Bulk forwarding request: Important Notes for Mail Forwarding Requests Setting the Default Home address How To Request Disposal How to Request Paying Bills Sharing Mail Data via Link Download Mail Data Searchable Inbox How To Check Your Mail Opens Usage System Requirements

Administrator Permissions

Using the INBOX

Notifying Shipping Address Changes to Clients

For Postal Mail For Emails

Corporate Customers

Addresses Available for Registration Unsupported Business Types

Mailroom Account

Inboxes Mail Drop Off Action Items Inbox Assignment All Mails Settings

Account & Payment

Changing Your Email Address Changing Payment Method Currency Management For Receipts and Invoices Receipt Confirmation and Issuance Canceling Your MailMate Subscription

Electronic Storage Requirements under the Electronic Bookkeeping Law

Frequently Asked Questions

Getting Started with the Service About Mail Items About the Contract

Mailing Address

What is my Mailing Address: Fair Use of my Mailing Address:

Incorporation Address

What is my Incorporation Address

Mail Processing

Forwarding my Mail (Shipments)

Frequently Asked Questions

About Mail Items

Q: Are there any items you cannot receive?

We cannot accept items that fall under prohibited articles as defined in Article 12 of the Postal Act, large packages, refrigerated or frozen deliveries, cash, restricted delivery mail, or any other items we determine to be undeliverable.

Q: Can you receive registered mail?

Yes, our staff can sign for registered and simplified registered mail. However, we are unable to accept registered mail containing cash.

Q: Can you receive packages?

We can accept packages with a total dimension (length + width + height) of 120 cm or less, with no single side exceeding 50 cm, or weighing up to 10 kg. However, as we cannot store items for extended periods, please submit a forwarding request within two days.