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Onboarding Steps
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Setting Up Your Account Onboarding User Invitations Setting Up Two-Factor Authentication (2FA)
How to Change Your Account Email Address
Features
How to Request an Open Scan How to Request Mail Forwarding Forwarding Request Charges: Bulk forwarding request: Important Notes for Mail Forwarding Requests Setting the Default Home address How To Request Disposal How to Request Paying Bills Sharing Mail Data via Link Download Mail Data Searchable Inbox How To Check Your Mail Opens Usage System Requirements
Administrator Permissions
 Using the INBOX
 Notifying Shipping Address Changes to Clients
 For Postal Mail  For Emails
 Corporate Customers
 Addresses Available for Registration  Unsupported Business Types
Mailroom Account
Inboxes Mail Drop Off Action Items Inbox Assignment All Mails Settings
 Account & Payment
 Changing Your Email Address  Changing Payment Method  Currency Management For Receipts and Invoices  Receipt Confirmation and Issuance  Canceling Your MailMate Subscription
Electronic Storage Requirements under the Electronic Bookkeeping Law
Special Notes
Frequently Asked Questions
Getting Started with the Service About Mail Items About the Contract
Mailing Address
What is my Mailing Address: Fair Use of my Mailing Address:
Incorporation Address
What is my Incorporation Address
Mail Processing
Forwarding my Mail (Shipments)
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Mailroom Account

Action Items

In the action items, users will see actions requested for postal items (such as opening, forwarding, discarding, or other custom actions).

Pending Action Items: Action items requiring attention.

Completed Action Items: Action items that have been addressed.

All Action Items: All action items requested, regardless of whether they are unresolved or resolved.

  1. Once the action is completed, click on the green "Mark as ***" button.
  2. Clicking this will categorize it as a "Completed Action Item."

Register shipping information for forwarding

When forwarding mail upon user request, you can register shipping information (Delivery Tracking Number and Shipping Company) related to the forwarding.

Search Filter Function

Action items can display data that matches the criteria of the selected search filter.

  1. Open 'Mailroom' > 'Action Items' and click ”Add Filters”

  1. Select desired conditions for  Action, State, and Inbox items
  2. Click the ”Filter” button

  1. Search results matching the selected criteria will be displayed.